FREN

#FF00AA


4 sep. 2009

“Slow iPhone? It’s Your Fault For Using It So Much”

Netflix doesn’t get into some song and dance about being overwhelmed by DVD returns and how those gosh darned paying, movie watching customers with their unlimited accounts are watching too many movies. All the magic could be occurring in some rain forest warehouse with envelope elves for all I care. Netflix delivers. And when they screw up, they refund money, apologize, and explain later. Result: happy, satisfied customers that don’t bolt to Blockbuster.

AT&T could learn a thing or two from Netflix when it comes to customer service, that’s for sure. Or at least hire some elves.

Yeah, good customer service and commercial policy makes good reputation and loyal customers.

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