A good first suggestion to start fixing Apple’s awful account security
And ideally, before resetting a password by phone, they’d send a forced “Find My”-style push alert to all registered devices on the account saying something like, “Apple Customer Service has received a request to reset your iCloud password. Please call 1-800-WHATEVER within 24 hours if this is unauthorized.”
Then make the person call back the next day. If you forget your password and the answers to your security questions, it’s not unreasonable to expect a bit of inconvenience.
I’d even go as far as sending the password reset via snail mail. Your iCloud account is fucking important and, as Arment says, you’ve got no right to expect access to your account within the hour after you’ve lost your password.
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